Debt Management and Credit Control Distance Learning CourseAB601

This programme is designed for people who wish to gain an understanding of principles and practice of controlling credit and managing debt in commercial organisations.

You will learn methods of controlling credit, methods of credit checking, examining the use of the courts and debt management agencies in recovering debt and how to collect debt by letter and telephone.


Course Info

Distance Learning Support


As a valued student of Start Learning you will have the facility to use our personal tutor service.  At Start Learning we have a friendly team of highly qualified and experienced tutors.  A tutor will be allocated to our student for 12 months, starting from when study materials are received.  The tutors are contacted via email and are responsible for marking assignments and guiding you through the course to ensure you are ready for your examinations.

Entry Requirements


There are no entry requirements for this course. At Start Learning we believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.

Recommended Hours of Study


It is recommended that approximately 90 hours of your time should be allocated towards study for the Debt Management and Credit Control Course.

Course Contents


Unit 1 - Credit Control: Credit - Cutting down on credit - Bad debts - Sales discounts - Is my customer credit worthy? - Credit application form - Trade references - Bankers references - Credit checks - Credit insurance - Credit control routines - Terms and conditions of sale - Interest – Invoices - Aged debt analysis and debt turn - Debt recovery through the courts - The Courts and their powers of collection - 3 track system - Statutory demands, Insolvency and Bankruptcy - Winding up petitions - Voluntary arrangements - Administration orders - VAT and Tax relief for Bad debts - What VAT relief is available? - How to claim relief - Tax relief

Unit 2 - Debt Management Agencies: Credit checking agencies - An explanation of what credit checking agencies do - The information they hold - How to use their services - Factoring companies - A history of factoring - An explanation of how their products work - The services they can offer - Specialist Legal Services - What services are on offer - How to use their services effectively - The Courts - How and when it is appropriate to use the courts - Advice on applying for legal resolution - The 3 track system - Small Claims Track - Fast Track -Multi track - Costs verses Settlement – Is it worth it? - Debt Collection Agents - Bailiffs - What are they? - What are the costs involved? - What are their collection powers? – Sheriffs -What are they? - What are the costs involved? - What are their collection powers? - Private Debt Collections agents - What are they? - What are the costs involved?

Unit 3 – Communication: Telephone Communication - Telephone skills - Handling problems and objections - Dealing with difficult customers and controlling anger - How to gain commitment to pay - Written Communication - When to choice written forms of communication - Email verses letters – When is each format appropriate? - Sample letters - Request for payment - Demand for payment - How to deal with customer responses - Common responses and excuses - How to reply to customer responses - How to gain commitment

Easy Payment Plan


Full Price is £399

50% Deposit + Postage = This is paid when signing up for the course

25% First Instalment = This is paid 1 month after signing up for the course

25% Second Instalment = This is paid 2 months after signing up for the course

Call us on 0800 074 1222 or email us at

If you would like to set up a payment plan.

The deposit is paid at time of enrolment with a fee for postage and packaging.

For postage costs click here: Postage & Packaging




Upon successful completion of this course, you will receive a Level 3 Award in Debt Management and Credit Control.

Language of Course




This course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an examination.


Q: How do I send in my work?
A: You can post or email your assignments for marking. It is best to send your assignments one at a time so the tutor can mark one and give you the feedback.

Q: If I fail an assignment can I retake it?
A: Yes, your tutor will ask you to resubmit your assignment and give you some pointers as to where you could improve.

Q: What do I receive once I order the course?
A: We will send you ALL the course materials. You can start your studies straight away.

Q: Is there a time limit or any deadlines?
A: We do like you to complete the course within 12 months but we can extend this if you check with your tutor. If you allow 90 study hours, this will give you a good guide. There are no deadlines to meet.

Q: Is there a word count for my assignments?
A: No, there is no specific word count but you have to prove to the tutor that you have fully understood the questions. One sentence answers will not be accepted. Your tutor will send them back to you and ask you to re-do them.

Q: What if I don’t like the course? Can I send it back?
A: Yes, if you are not happy with the course and feel it is not for you, you can return it within 7 days as per the terms and conditions on our web site

Q: Is this course paper-based or on a CD Rom?
A: All our courses are paper based and come in attractive folders.