Executive Office Skills Course

Do you want to be more effective in the office? Keen to upgrade your skills and stand out from the crowd? Then this is the course for you.

It covers everything from customer service, personnel administration to project management and communications. This course is really a must to be a vital cog in the office machine. This course is ideal for those working in office management as a personal assistant.

Distance Learning Support

At Start Learning we pride ourselves on our friendly and supportive tutors. Your tutor support will start as soon as you receive your course and will be valid for 12 months. All our tutors are highly qualified with extensive experience in supporting distance learning students. You contact your tutor via email and they are responsible for marking assignments answering your questions and guiding you through the course.

Home Study Entry Requirements 

At Start Learning we believe that everyone should have the opportunity to expand their knowledge and study further, so we try to keep our entry requirements to a minimum.      

Recommended Hours of Study

We recommended you spend approximately 110 hours of your time studying for the Business Finance course. The pace of study is completely up to you. To give an example, if you dedicate 2 hours a week to the course it would take you a year to complete but if you could spare 4 hours a week you could complete it in six months.

Course Contents

Module A – Customer Services: Face to face contact - Dealing with awkward customers - Where are you? - Dealing with complaints - Complaints policy - Do’s and don’ts of complaint handling - Is the customer always right? - Dangerous contact - Person to person contact

Module B – Personnel Administration: The work cycle – Recruiting – Shortlisting - Checklist on interview - Contract of employment - Personnel files - Data protection - Job descriptions - Health and safety - Staff security

Module C – Project Management: Defining a project - Work structures - Choosing your team - Resourcing the information - Who does what - Gantt charts

Module D – Communications:  Body language - Appearances can be deceptive - Emphasis on words - Listening skills - Letter writing - Using the telephone - Getting the message

Module E – Training Administration: The training cycle - Who benefits from training - Planning training - Training methods - Training environment - Equipment - Visual aids - Evaluation

Qualification

At the end of this course successful learners will receive Level 2 NCFE Award certificate of achievement.

Awarding Body Information

NCFE is recognised as an awarding body by the qualification regulators ('regulators') for England, Wales and Northern Ireland. The regulators are the Office of the Qualifications and Examinations Regulator (Ofqual) in England, the Department for Children, Education, Lifelong Learning and Skills (DCELLS) in Wales and the Council for Curriculum, Examinations and Assessment (CCEA) in Northern Ireland

Assessment

This course is marked through a process of continuous assessment guided by your tutor following NCFE guidelines. This means that your qualification will be awarded according to your performance on assessments rather than by taking an exam.

Language of Course

English