Are you passionate about customers? Keen to deliver an exceptional service? Then this is the course for you.
Customers are critical to every busy and this course aims to provide the underpinning knowledge to provide the very best in customer service. It covers customer care then follows with a specific section on telephone care and finishes with reception skills.
This course is split into bite sized sections to make it easy to fit into modern life. You will also have access to your tutor throughout duration of the course.
All of our courses are sent out via courier. You will be required to sign for the course on reciept so please ensure you are home. If you are unable to be present when your materials arrive, please make other arrangements with a family member or neighbour who can sign for you.
If you are located within mainland UK you will recieve your parcel from City Link.
If you are an overseas student you will recieve your course material through City Link or an associated division.